A
Choose your service category, select the service option that matches your urgency, describe the issue, and submit the booking form. After that, the admin team can review the request and assign an appointment window.
Cs center
I will answer your questions
Frequently asked questions
A
Standard is for flexible jobs, Premium is for customers who want a more detailed service flow and planning support, and Emergency is for issues that cannot wait such as active leaks, urgent drainage trouble, or safety-related failures.
A
Yes. If you already know which agent you want, you can review that agent profile first and then continue the booking with that agent in mind. Final assignment can still depend on schedule, location, and service fit.
A
Response time depends on your location, the service option you selected, and current demand. Emergency requests are prioritized, while Standard and Premium bookings are confirmed according to available slots.
A
Yes. Once account-side booking management is fully connected, you will be able to review and update requests from My Page. Until then, the CS team can help you change or cancel a submitted booking.
A
Try to mention the room, the visible symptom, how long the issue has been happening, and whether the situation feels urgent. Clear details help the team route the booking faster and more accurately.
A
Yes. Standard and Premium requests can be planned ahead if your job is not urgent. Emergency bookings are handled first when the issue affects safety, water damage risk, or essential home use.
A
The request is reviewed, matched to the right service flow, and then routed toward appointment confirmation. In the next backend-connected stage, users will also see clearer status updates inside My Page.
A
Yes, but it depends on how closely related the issues are. If the problems involve different scopes or require different specialists, the team may split them into separate appointments for clarity.
A
Yes. Time changes should be surfaced through future notification flows and account history. Until that integration is fully connected, CS can still help communicate schedule updates directly.